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Frequently Asked Questions

How early should I book for my event?
Ideally, 3 weeks would be great,  so that we can ensure the availability of your character.

Can I have more than 1 character for the party?
Of course! Please email us at info@storybookmagic.com.au so that we can discuss further.

Do you offer Afterpay?
Unfortunately, we currently do not offer this service. We prefer direct bank transfer, or credit card payments through PayPal.

There are 10 kids at the party, but I would like to have the Enchanted Cottage (1 hour), is this still possible?
Yes, this is still possible. We suggest these numbers so that our performers can spend quality time with the children. Getting to know them, making conversation and taking photos can take up a significant amount of time. In this scenario, we could possibly do a shorter story.

Oh no, I need to change the venue of the party, is this ok?
Absolutely!  Please let us know ASAP so that we can make the necessary arrangements. Please note however that if the new event is 30 km outside of Hobart, this will incur a travelling fee.

Is it ok to have the party at an outdoor venue?
You sure can!  We kindly ask that you provide a picnic mat or something similar to protect our princess dresses and a shaded area for the children and princess to be comfortable.

We have to postpone the party due to illness, do you offer a refund?
Unfortunately, we do not offer a refund. We are happy to reschedule to another day at no extra cost.  Alternatively, we could give you a credit with us that is valid for 12 months. This credit could also be used as a gift voucher for someone else.

Covid-19 Regulations

These are indeed challenging times and we’ve had to make a few changes to the way we host events. Please help us to adhere to safety regulations set up with the Tasmanian government.

Indoor venue
We suggest that you enhance airflow by opening windows and adjusting air-conditioners. It would be lovely if you could plan beforehand an area where our Princess could sit or stand ~1.5m from where the children will be seated.

Our performer(s) and attendee(s) will sanitize their hands before entering the premises and throughout the event when necessary.

Please try and maintain 1.5m distancing when taking photos and approaching our team.

We ask that you kindly suggest that if any child or adult is unwell, they should NOT ATTEND the party.

Our props will be sanitized appropriately before and after each event..

If anyone is unwell, been in contact with a COVID-19 person, awaiting a COVID-test or recently travelled to a hotspot, please DO NOT come to the event.

It’s the responsibility of the hosts to have a list of all attendees to the party and the information made available to the TAS government if required.

It’s the responsibility of the hosts to adhere to the number of people at the indoor / outdoor venue as stated by the TAS Government.